How to shop
Everything you need to know to shop with ValleyVet.com. We will familiarize you with our site for a better shopping experience.
How to find the items you need
You can find the items you'd like to order by browsing the categories found within each catalog or by using the "Search" box located at the top of each page. When using the search function, you can enter a product name, catalog item number, or keyword. Click "Go" and it will take you to the item or to a list of probable matches.
Catalog Shopper's Quick Order Form
Simply enter the item numbers you find in your catalog and click "GO" We'll do the rest! Check it out @Quick Form.
Product information pages
The product information pages will contain the data that is pertinent to the product, such as price, color/size, weight (if applicable), and catalog item number. You may view the color and/or size options for a product by using the scroll bar to the right side of the box. Scroll to the correct size, hi-lite it, and click. After entering the quantity desired, you are ready to place the item in the shopping cart.
How to use the shopping cart
Now that you've selected a quantity and color/size choice for a product, you're ready to proceed to the next step, adding the item to the shopping cart. By clicking the "add to cart" button, the selected product will be placed into the online shopping cart. You will then see the item listed with the other items previously selected. A running total for the order is always displayed in the right-hand side of the page under the heading "Quick Total." To view all of the details about the products you are ordering, including shipping and availability, click the "View Cart" button under the Quick Total heading or in the upper right-hand corner of the page.
How to check out
You may check out at any point during the shopping process. From within the shopping cart you can click the "Checkout" button, or you can select the "Checkout" button located under the Quick Total heading at any time. This will take you to the billing information page.
Billing and shipping information
For your convenience, Valley Naturals offers separate billing and shipping addresses. If a separate shipping address is required, select the radio button at the bottom of the billing information page. We ship by UPS and FedEx, so a physical address is needed.
Choosing your shipping method
After you've entered the billing and shipping information, you'll be presented with a list of the shipping options available. After choosing the shipping method that suits your needs and clicking "Next", you'll be taken to the order verification screen. Here you will see all of the items on your order, as well as any applicable shipping charges.
Methods of payment
After reviewing your order for accuracy and clicking the "Next" button, you'll be taken to our payment selection screen and secure credit card submission page. We accept Visa, Mastercard, Discover, and American Express directly on our website, or we accept payment by Paypal. After entering the credit card number and your name as it appears on the card and entering the expiration date, you're ready to click the "Finish" button and submit your order to Valley Naturals.
After the order
Upon submitting your order, you'll be taken to the order confirmation page. On this page you'll find your order confirmation number and a button that will allow you to print out your order receipt. Once Valley Naturals has received and processed your order, you'll receive an order tracking number via email. Supplying us with this number will facilitate tracking of your order should the need arise.
Problem with an order
Valley Naturals is committed to providing excellent customer service. If you have a question concering an order you placed, contact us via email at Service@ValleyNaturals.com, by phone at 1-866-373-2175 (outside the U.S. call 1-785-562-5106), or by writing to us at:
PO Box 504
Marysville, KS 66508
Valley Naturals accepts fax, phone-in and mail-in orders. Just fill out our order form and use the address, phone, or fax number listed at the top of the order form. Click on the "Order Form" link below to download or print a copy of the order form. Our order form is in PDF format and you will need Adobe Acrobat Reader to view the order form file (Acrobat Reader is free to download). If you have any questions, contact us via email at Service@ValleyNaturals.com