Guarantee & Return Policies

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Returns
If you are unhappy with any product* you have purchased from Valley Naturals, you may return it within 30 days for a full refund to original form of tender. Please include a brief explanation for the reason of the return and use the return label from your original invoice. You will be responsible for shipping on returned items. We recommend UPS, FedEx, DHL, or Insured US Mail to assure your returns make it back to our warehouse.

*Only one opened package of any product is eligible for return. Additional packages of the same product must be in a factory sealed container to be covered by this policy. Please contact us with your questions, comments,or concerns at any time.
 
Damages & Shortages
Contact the delivering carrier immediately and save all packing material for inspection. Damages and shortages must be reported within 72 hours.

Valley Naturals disclaims responsibility for errors in pricing, for the use or misuse of any products described in this catalog, and for any losses incurred through the use of products according to methods described in this catalog. Always refer to and follow the label directions. Valley Naturals specifically does not authorize anyone, its agents or employees, to recommend any product sold by Valley Naturals in any way other than according to manu facturer's current label directions. Valley Naturals disclaims responsibility for losses incurred due to delays or errors in shipment. We reserve the right to limit quantities.

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